UAS Technical Field Representative

This role serves as the primary technical interface for Airbus Helicopters' Flexrotor UAS platform, splitting time between remote technical support and hands-on global field integration. The representative will provide customer support and troubleshooting, interface with engineering for product improvements, and deploy to customer sites for system integration, acceptance testing, and training. The role also involves analyzing field issues to recommend product modifications and collaborating with technical publications teams.

Responsibilities

• Customer Support & Troubleshooting: Communicate with customers via phone, email, or technical databases to resolve requests for help with assigned products. Assist customers with troubleshooting, product information, documentation, repair requests, and technical inquiries. Serve as the main contact for hotline support.
• Operational Interface: Provide dedicated support to Flexrotor customers, operators, service centers, and uncrewed aerial system (UAS) operators. Interface with Engineering and other Flexrotor departments regarding product improvements and technical resolution.
• Team Collaboration: Work with other Regional Technical Representatives and Flight operations to learn and refine support techniques through advice, shared documentation, mentorship, and collaborative problem-solving on complex technical topics.
• Product Improvement Feedback: Analyze technical issues reported by customers and field teams to recommend product modifications, component redesigns, or maintenance procedure updates to Engineering and Quality teams.
• Service Bulletins/ Incident Report & Documentation: : Collaborate with technical publications teams to create, review, and validate Service Bulletins, technical manuals, and troubleshooting guides based on field findings.
• Continuous Improvement: Make recommendations for technical changes to improve operations, safety, and operating costs.
• Maintenance Advisory: Provide guidance on scheduled and unscheduled maintenance, component replacement intervals, and service procedure compliance to optimize system reliability and availability.
• Availability: Perform standby duty after hours, on weekends, and during holidays to respond to urgent customer needs.
• On-Site & Deployment Support: Deploy to customer sites or operational fields as required to assist with system integration, acceptance testing, complex troubleshooting, and initial operational setup.
• Customer & Operator Training: Conduct technical briefings and practical training sessions for customer maintenance personnel and UAS operators on proper system handling, maintenance procedures, and safety practices.
• Field Data Collection: Gather operational data, environmental impact notes, and field usage metrics to support ongoing reliability engineering and continuous product improvement.

Requirements

• Must have an Associate Degree in aircraft engineering, business administration, or related field and/or equivalent work experience (2 years)
• Five (5) or more years’ experience in Aerospace, UAS, Software or Hardware industry
• Evaluating and interpreting contracts, data deliverables, and procedures.
• Working with cross-functional teams and customers in a fast-paced environment.
• Ability to perform and present technical and metric oriented data in a clear and concise format.
• Operational knowledge of aeronautics/aviation industry
• Project management basics
• Fundamental understanding of mechanics and electronics
• Basic knowledge of Information Technology (IT) systems

Benefits

• Financial Rewards: Competitive base salary, incentive compensation which may include profit sharing schemes, retirement savings plan and the ability to participate in an Employee Stock Ownership Plan (“ESOP”)
• Work/Life Balance: Paid time off including personal time, holidays and a generous paid parental leave program.
• Health & Welfare: Comprehensive insurance coverage including medical (traditional and high-deductible health plans), prescription, dental, vision, life, disability, Employee Assistance Plan (“EAP”) and other supplemental benefit coverages.
• As a leader in our field, Airbus Helicopters, Inc. provides relocation assistance for qualified positions and a comprehensive compensation and benefits package.
• Salary range based on the required profile: $89k - $142k/year. Actual minimum and maximum may vary based on geographic differential. Individual pay is based on skills, experience, and other relevant factors. This position offers the following benefits: Medical insurance, Dental insurance, Vision insurance, Prescription insurance, Employee Assistance Program, Flexible Spending Accounts, Health Savings Accounts, Basic & Voluntary Life and Accidental Death & Dismemberment insurance, Short and Long-term Disability insurance, 401(k), Paid time off including paid holidays, Tuition Assistance, Bonus(es) subject to performance criteria. These are our current benefit offerings for the current plan year and are subject to change without notice..