Field Service Engineer, PSO, Amazon Prime Air

This role is a Field Service Engineer within Amazon Prime Air's Product Support Organization, responsible for troubleshooting and diagnosing day-to-day problems in drone delivery operations. The engineer will ensure technical reliability, work closely with design engineering, and support the launch of new operational sites. They will lead cross-functional investigations, drive continuous improvement using data-driven insights, and develop technical documentation. The role involves up to 15% travel and serves as a liaison between operators and design engineering.

Responsibilities

• * Troubleshoot daily system performance anomalies and deliver solutions to operations/maintenance teams
• * Assist with launches of new operational sites
• * Lead cross-functional system investigations with engineering, maintenance, and operations teams to optimize drone system performance metrics, and drive improvements
• * Drive continuous improvement initiatives using data-driven insights to establish benchmark standards and reduce operational burdens
• * Develop and maintain documentation for technical procedures
• * Deliver measurable system behavior improvements based on data analysis that impacts customer experience, proactively engaging stakeholders to advocate for customers

Requirements

• Bachelor's degree in Mechanical Engineering, Aerospace Engineering, Manufacturing Engineering, or an equivalent field
• 3+ years of technical troubleshooting or similar experience ### Preferred qualifications

Nice to have

• Experience in project management
• Use of engineering project management software such as JIRA, Confluence, or other Agile tools
• 2+ years experience in technical troubleshooting of electromechanical, aerospace, robotics, or automotive systems.
• Experience working in or supporting an operational environment.

Benefits

• The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.