Fulfillment Integration Support Engineer, Amazon Prime Air

The Fulfillment Integration Support Engineer on the Prime Air Under-the-Roof (UTR) Tech team is responsible for the integration, testing, and operational support of fulfillment technology systems at Prime Air Drone Delivery Centers. The role involves managing trouble tickets, performing root cause analyses, monitoring system health, and supporting deployment activities. The engineer will also travel to sites for on-site integration testing and contribute to operational excellence.

Responsibilities

• ● Manage trouble tickets using existing documentation, procedures, and tools—performing initial troubleshooting and driving issues to resolution or escalation.
• ● Write comprehensive technical notes and maintain clear communication throughout the resolution process, ensuring accurate and up-to-date ticket records.
• ● Generate metrics for each launched site, create alarms on those metrics, and monitor system health on an ongoing basis.
• ● Conduct root cause analyses (RCAs) on issues impacting system health and proactively identify observability gaps.
• ● Monitor system health during high-volume events (e.g., holiday peaks) and support deployment activities by identifying and addressing pipeline blockers.
• ● Work with sites to perform integration and UTR testing during launch phases, capturing test results and computing relevant metrics.
• ● Travel to sites as needed to support on-site integration testing and participate in readiness reviews.
• ● Contribute to operational excellence by raising the bar on observability, incident response, and deployment best practices.

Requirements

• 2+ years of software development, or 2+ years of technical support experience
• Experience troubleshooting and debugging technical systems
• Experience effectively communicating complex concepts through written and verbal communication ### Preferred qualifications

Nice to have

• Knowledge of web services, distributed systems, and web application development
• Bachelor's degree in Computer Science, Information Technology, or a related field
• Experience in Logistics, Distribution or Fulfillment processes

Benefits

• The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.