Prime Air Ops Manager , Amazon Prime Air

The Prime Air Ops Manager will lead the end-to-end drone delivery operations at Amazon's drone hubs, overseeing fulfillment, maintenance, and flight operations. They will act as the senior leader on site, managing teams and partnering with customer-facing and technical functions to ensure efficient, ultra-fast deliveries. This role is critical to scaling Prime Air's commercial operations and achieving delivery goals.

Responsibilities

• Prime Air is seeking an experienced Drone Operations Manager to own the end-to-end operation at our drone delivery hubs. This person will act as the leader of the Prime Air commercial operations center. In that capacity, they will manage all aspects of the commercial ops, including our fulfillment center (outbound/ inbound), drone maintenance and spare parts, and flight operations. They will act as the senior leader on site and have direct responsibility over managers and employees on site. They will partner with Prime Air customer-facing teams (customer support, marketing, PR) to provide the best ultra-fast delivery experience, and with technical and support functions (Training and Compliance, Product, Engineering, IT, Facilities, Finance, HR, Supply Chain) to drive a highly efficient operation and ultimately have direct impact on Prime Air’s S-team goal of delivering packages to customers via drone.

Requirements

• Experience with staffing lifecycle, including interviewing, hiring, performance management, and terminations
• Experience in a people management or leadership role which includes coaching and developing others
• Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays
• Bachelor's degree in relevant field of operations
• Can travel to local sites up to 25% of the time
• Can work in an environment where the noise level varies and is subject to variable temperatures and weather conditions, including working outside in outdoor temperatures and refrigerated environments
• Direct management experience, including leading in a manufacturing, production, distribution, or logistics environment.
• Demonstrated success analyzing performance metrics, implementing process improvements, and applying Lean methodologies.
• Ability to navigate changing priorities and utilize judgment in demanding situations.
• Ability to train as a drone operator and adhere to standards.
• Ability to carry/lift up to 50 lbs., stand/walk during shifts lasting up to 12 hours, climb ladders, and be able to frequently push, pull, squat, bend and reach. ### Preferred qualifications

Nice to have

• Prior experience in the drone/aerospace industry.

Benefits

• The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.