Product Operations Technical Specialist, Air Defense

As a Product Operations Associate on the Air Defense team, you will maintain the health of deployed Air Defense technology by identifying, triaging, escalating, and managing resolution of incidents across the fleet. You will analyze incident and sustainment data, identify trends, and provide recommendations to cross-functional stakeholders. You will also collaborate on fleet sustainment and modernization efforts and execute projects to enhance scalability of sustainment processes.

Responsibilities

• Incident Resolution: Identify, triage, troubleshoot, and, as necessary, escalate incidents affecting health and performance of deployed air defense assets to expeditious resolution.
• Root Cause Analysis: Initiate root cause analysis of specific incidents and produce trend analyses of aggregated incident data to facilitate follow-on investigation and root cause corrective action (RCCA) by product engineering teams.
• Data Analysis & Decision Support: Identify, record, analyze, and communicate data and trends relevant to the health and performance of assets to facilitate decision-making by cross-functional stakeholders across mission operations, technical operations, deployment operations, and product engineering teams.
• Fleet Sustainment: Collaborate with various cross-functional teams to continuously sustain and modernize our fleet of deployed systems through proactive hardware and software maintenance and upgrades.
• Project Management: Execute project work focused on enhancing the scalability of our fleet sustainment processes and infrastructure.

Requirements

• Self-starter with a record of high achievement in multiple domains
• Ability to communicate and coordinate technical and non-technical efforts across various business, engineering, and sustainment functions, influencing decision-making, resource allocation, and operational planning
• Excellent written, visual, and verbal communication skills.
• Eligible to obtain and maintain an active U.S. Secret security clearance
• Willingness to work non-standard hours and weekends as needed

Nice to have

• Bachelors degree in a STEM field and/or previous technical work experience
• Experience with Linux Command Line Interface (CLI)
• >2 Years of experience in any or several of the following sectors: government agency, military, defense, consulting, manufacturing

Benefits

• At Anduril, we invest in our people. Our comprehensive, competitive benefits package (available at little to no cost to employees) ensures you’re supported in health, recovery, and whatever comes next. For more information, Explore Our Benefits.