Product Operations Technical Specialist, Ghost

As a Product Operations Technical Specialist for Ghost, you will support end users and maintain the availability of deployed UAS capabilities. You will identify, triage, and manage incidents across the fleet, performing failure debugging and root-cause analysis on electromechanical systems. You will also improve observability and health telemetry, analyze failure data, and support global customers through proactive communication and resolution. The role requires travel to support customer needs and operations.

Responsibilities

• Sustain Anduril's Ghost deployments by combining an understanding of our customers' missions with familiarity of our products and delivered capabilities
• Triage, diagnose and root cause product incidents, driving postmortem actions including providing status visibility through resolution. Then abstract incidents and optimize wider system and product reliability. This will include conducting log reviews and diagnostics, as well as utilizing Linux and command line tools for system management and issue resolution
• Consistently assess and seek to improve the quality of the fleet's observability and health telemetry in partnership with multiple functions across the Ghost team
• Collect, organize, and analyze system failure data to define trends, drive proactive sustainment processes, and support resource allocation
• Support Anduril's global customers through proactive communications and detail-oriented execution. You will track and manage customer-facing incidents and concerns, ensuring timely response, mitigation, and communication of resolution.
• Support the evaluation and improvement of product capabilities, analyzing customer communication and feedback for capability requirements, product performance indicators, and desired functionality
• Maintain awareness of current product specifications and bridge the gap in understanding between technical and non technical stakeholders
• Communicate and coordinate technical and non-technical efforts across multiple business, engineering, and sustainment functions, influencing decision making and driving action to maximize capability availability for end users
• Travel as required to support customer needs and operations

Requirements

• Demonstrated experience as a self-starter, able to find and resolve issues on your own.
• Strong aptitude for problem solving in unstructured situations at the interface of hardware, software, and networking. Ability to drive challenging and vague technical problems to clarity and resolution.
• Proven ability to master a technical system and support it in operational environments. Must demonstrate an innate drive to be self-sufficient across the depth and breadth of a technical system.
• Daily practice of excellence and rigor - you execute the 100th rep of a process with the same focus and care as the first five reps.
• Confident with navigating ambiguity and crafting new ways of doing things.
• Excellent written, visual, and verbal communication skills.
• Eligible to obtain and maintain a U.S. Secret Security clearance; holding clearances or background investigations in the past is a plus.

Nice to have

• Experience with observability tooling such as Grafana, and Pager Duty; exposure to software development tooling such as Jira.
• Experience in unix-like shell such as Bash or Zsh
• Experience with Palantir Foundry to support data-driven decision making
• Experience supporting and/or performing incident driven workflows requiring analysis, triage, and prioritization.
• Experience in on-call support operations and working in limited risk tolerance environments.
• DOD, Law Enforcement, or other Government agency experience preferred.
• Willingness to work non-standard hours and weekends as needed.
• 1+ year of customer/technical support experience with a focus on final-tier customer concern support.
• Defense and/or STEM background

Benefits

• The salary range for this role is an estimate based on a wide range of compensation factors, inclusive of base salary only. Actual salary offer may vary based on (but not limited to) work experience, education and/or training, critical skills, and/or business considerations. Highly competitive equity grants are included in the majority of full time offers; and are considered part of Anduril's total compensation package. Additionally, Anduril offers top-tier benefits for full-time employees, including:
• ### Benefits
• At Anduril, we invest in our people. Our comprehensive, competitive benefits package (available at little to no cost to employees) ensures you’re supported in health, recovery, and whatever comes next. For more information, Explore Our Benefits.