Product Operations Technical Specialist, Launched Effects

This role sits at the intersection of hardware engineering, software development, and military operations. You will triage and root-cause complex electromechanical failures on the Altius autonomous drone fleet, analyze telemetry and logs, and partner with engineering teams to drive permanent product fixes. You will build deep expertise on the air vehicle and its launch configurations while supporting global customer operations.

Responsibilities

• Own the Incident: Identify, triage, diagnose, and root-cause product incidents across the global Altius fleet, driving postmortem actions and keeping stakeholders informed from discovery through resolution.
• Debug the Hard Problems: Perform log review, telemetry analysis, and diagnostics using Linux and command line tools to isolate failures across hardware, software, and networking.
• Master the System: Build deep technical expertise across the Altius air vehicle and its launcher configurations, tracing failures that surface at the integration boundary between the two.
• Drive Fleet Reliability: Partner with software and hardware engineering teams to abstract individual field failures into systemic reliability improvements and permanent design changes.
• Sharpen Our Visibility: Continuously assess and improve the quality of the fleet's observability and health telemetry alongside engineering, test, and mission teams.
• Find the Trends: Collect, organize, and analyze system failure data to define trends, drive proactive sustainment processes, and inform resource allocation decisions.
• Support the Mission: Deliver responsive, detail-oriented technical support to our global users, managing customer-facing incidents and communicating mitigation and resolution clearly.
• Bridge the Gap: Translate between deeply technical engineering teams and non-technical stakeholders, maintaining current awareness of product specifications and fielded configurations.
• Build the Playbook: Contribute to the runbooks, triage procedures, and technical guidance that let our sustainment operations scale as the Altius fleet grows worldwide.
• Travel: Travel as needed to support customer operations and test events.

Requirements

• Hands-On Technical Experience: 2+ years of professional experience supporting, troubleshooting, or maintaining complex technical systems (aerospace, robotics, automotive, defense, or electromechanical systems).
• Education: Bachelor's degree in a technical or related field, OR equivalent hands-on military, aerospace, or industrial technical experience.
• Problem-Solving Mindset: Strong aptitude for problem solving in unstructured situations at the interface of hardware, software, and networking, with a proven ability to drive vague technical problems to clarity and resolution.
• Self-Starter: Demonstrated ability to find and resolve issues on your own, with an innate drive to be self-sufficient across the depth and breadth of a technical system.
• Excellence and Rigor: You execute the 100th rep of a process with the same focus and care as the first five reps.
• Communication: Excellent written, visual, and verbal communication skills, and confidence navigating ambiguity and crafting new ways of doing things.
• Clearance & Location: Eligible to obtain and maintain a U.S. Secret Security clearance, and based in (or willing to relocate to) the Atlanta, GA area.

Nice to have

• Experience supporting and/or deploying loitering munitions, tactical missiles, or unmanned aerial systems (UAS/Drones) as a DoD contractor or military end-user.
• Familiarity with conventional ordnance systems, combat arms, or military aviation operations.
• Hands-on experience with Linux command-line interfaces (CLI) and unix-like shells such as Bash or Zsh.
• Familiarity with modern observability and ticketing tools (such as Grafana, PagerDuty, Jira, or Git).
• Experience leveraging data analytics (such as SQL or Palantir Foundry) to conduct trend analysis and drive business decisions.
• Experience supporting incident-driven workflows requiring analysis, triage, prioritization, and reporting, ideally in on-call or limited risk tolerance environments.
• 1+ year of customer or technical support experience with a focus on final-tier customer concern support.
• Prior military, DoD civilian, or government agency experience.
• A defense and/or STEM background.

Benefits

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