Branch Supervisor (Operational Branch)

The Branch Supervisor is responsible for managing daily branch operations, optimizing resources, developing staff, ensuring compliance with standards, and maintaining customer satisfaction. The role involves overseeing day-to-day functionality, deploying action plans, interacting with customers, reviewing tasks, and ensuring compliance with ISO and CAD standards.

Responsibilities

• Administrating and maintaining the day-to-day functionality of the operational branch by optimizing the availability of the establishment, tools, facilities and people in achieving the project requirement and meeting the exponential growth opportunities.
• Deploy and action plans to achieve optimum effectiveness, efficiency, and quality management. This includes the people development and charting the career progression of the staff.
• Updating operation parameters and assigning responsibilities according to the
• Interacting with customer, interpreting their needs and requirements, and deliver the expectation in the fields.
• Reviewing the tasks and initiating the necessary corrective actions.
• Review and enrich processes to value add into quality management and customer benefits.
• Updating project's metrics and data collection to ensure the project trajectory remained on the course.
• Ensuring the project's compliance with the applicable codes, practices, policies,
• Commit and discharge duties in compliance with the ISO 9001 and CAD 6011 (II)

Requirements

• Technical troubleshooting skills.
• Problem solving skills.
• Presentation skills.
• Competency in Microsoft Office.
• Minimum 3 years of working experience in operational related environment.
• Degree in Electronic, Mechanical, Aviation or any other engineering discipline.
• Possessed valid Remote Pilot Certificate of Competency - Basic (RCOC-B), RCOC Module 2 (AGR) and any other certifications approved by Remote Pilot Training Organization (RPTO) by CAAM.