The Field Service Representative will be responsible for deploying and installing advanced Dedrone by Axon systems across diverse environments such as rooftops, fields, and event venues. This role involves performing on-site installations, configuring and testing systems, providing customer support and training, conducting maintenance and upgrades, and collaborating with internal teams. The work directly supports a new DHS IDIQ contract and requires significant travel.

Responsibilities

System Installation and Deployment:
Perform on-site installations of Dedrone by Axon systems, including mounting sensors, cameras, and other components in a variety of environments (e.g., rooftops, open fields, high-security areas).
Conduct wiring, cabling, and system integration tasks to ensure proper connectivity and functionality.
System Configuration and Testing:
Configure Dedrone by Axon systems according to site-specific requirements and customer needs.
Perform system testing and troubleshooting to ensure optimal performance before handover to the customer.
Provide technical documentation and detailed reporting for installations and troubleshooting efforts.
Customer Support:
Serve as the on-site technical point of contact for customers during installations and events.
Provide training and guidance to customers on system operation and maintenance.
Respond promptly to customer inquiries and escalate issues as needed.
Maintenance and Upgrades:
Conduct routine maintenance and software updates to ensure system reliability.
Assist with retrofits and upgrades to existing systems as new Dedrone technologies are introduced.
Collaboration:
Work closely with internal teams, including engineering, product development, and customer success, to ensure seamless deployment and support of Dedrone by Axon solutions.
Safety and Compliance:
Adhere to safety guidelines and protocols for working in diverse environments, including rooftops and outdoor installations.
Ensure compliance with all site-specific regulations and requirements.

Requirements

2+ years of hands-on technical fieldwork, including system installations or maintenance.
Experience working with security systems, sensors, or networked technology preferred.
Familiarity with tools and techniques for installation in varied environments (e.g., rooftops, outdoor sites).
Skills:
Strong technical problem-solving skills, with the ability to troubleshoot hardware and software issues.
Basic understanding of networking, including IP configuration and wireless communication.
Excellent communication skills to interact with customers and cross-functional teams effectively.
Knowledge:
Understanding counter-drone technologies or security systems is a plus.
Familiarity with Axon’s ecosystem of public safety solutions is beneficial.
Physical Requirements:
Comfortable working at heights, in outdoor environments, and under varying weather conditions.
Ability to lift and carry equipment up to 50 pounds.
Education:
Associate’s degree in a technical field or equivalent experience; certifications in networking or security systems are a bonus.

Benefits

Competitive salary and 401k with employer match
Discretionary paid time off
Paid parental leave for all
Medical, Dental, Vision plans
Fitness Programs
Emotional & Mental Wellness support
Learning & Development programs
And yes, we have snacks in our offices