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Axon
Actively hiring
Professional Services Manager II, Axon Air
- Workplace
- Remote
- Commitment
- Full-time
- Seniority
- Mid-Level
- Posted
Location
Scottsdale, United States
The Professional Services Manager II for Axon Air leads the deployment of drone technology for law enforcement, enterprise, and public safety agencies. The role acts as a trusted advisor and subject matter expert, guiding customers through pre- and post-sale phases to design and enhance UAS programs. The manager oversees large and complex program implementations, ensures FAA Part 107 compliance, and integrates solutions with third-party vendors. They also deliver advanced drone training, mentor peers, and channel customer feedback into internal teams and product roadmaps. The position is remote within the United States and requires up to 80% travel.
Responsibilities
- Engage with agency leaders (e.g., Chiefs of Police, Sheriffs, Command Staff, Directors of IT) and drone program managers during pre- and post-sale phases to design and enhance UAS programs.
- Contribute to pre-sale efforts by conducting needs assessments, providing technical demonstrations, creating deployment plans, and guiding agencies through T&E engagements.
- Lead and manage large and/or complex program implementations, ensuring readiness, compliance with FAA Part 107, and seamless integration with third-party vendors.
- Serve as a primary technical point of contact, providing advanced guidance on drone operations, system configurations, and SaaS integrations.
- Develop, schedule, and deliver advanced drone-related training programs for agencies, ensuring technical proficiency and long-term adoption.
- Mentor Axon Air PSMs and cross-functional partners, sharing expertise, workflows, and best practices.
- Use project management tools (e.g., Smartsheets) to define scope, track milestones, mitigate risks, and communicate status to stakeholders.
- Capture and communicate customer feedback, including feature requests and operational challenges, to inform internal teams and product roadmaps.
- Stay current with UAS technologies, FAA regulations, and emerging trends; contribute to product testing, evaluations, and recommendations.
Requirements
- BS/BA or equivalent experience.
- 3–5+ years of professional services, technical deployment, or UAS program management experience.
- Demonstrated success leading complex technical deployments and customer-facing projects.
- FAA Part 107 certification required (advanced certifications strongly preferred).
- Advanced expertise in UAS platforms (DJI, Skydio, SkyHero, Fotokite), detection systems (Dedrone), and drone management software (DroneSense).
- Strong project management, organizational, and consultative skills with proven ability to influence executive and technical stakeholders.
- Excellent communication skills with experience providing in-person technical instruction in operational or high-stakes environments.
- Ability to work independently while also mentoring peers and junior team members.
- Willingness to travel weekly across North America (potential for international travel).
- Comfortable working in elevated positions, climbing, working with hand tools, and lifted objects
Nice to have
- Experience with network infrastructure, data management, or SaaS integrations preferred.
- Familiarity with law enforcement, security, or military operations strongly preferred.
Benefits
- Competitive salary and 401k with employer match
- Discretionary paid time off
- Paid parental leave for all
- Medical, Dental, Vision plans
- Fitness programs
- Emotional & Mental Wellness support
- Learning & Development programs