Sr Business Program Manager

This role leads the development, implementation, and evaluation of key projects, programs, and initiatives, with a focus on the strategic growth of the Drone (UxS) Program at ComEd. The manager will serve as an aviation subject matter expert, ensuring compliance with FAA regulations, developing business cases, managing budgets and schedules, and driving integration of UxS operations into utility workflows. The position also involves change management, training development, and reporting to stakeholders and senior leadership.

Responsibilities

• Lead development, implementation, and evaluation of projects, programs, and/or business initiatives. Provide requirements analysis, performance measurement, and quality assurance. Manage scope, schedule, and budget for organizational projects and programs. (20%)
• Coordinate and report on process/project/initiative assignments. Develop performance indicators and tracking mechanisms to monitor and report results. Prepare, review, and analyze reports, controls, and other financial & operational information for specific projects and initiatives. (20%)
• Coordinate work plans to implement corrective actions that are identified as a result of performance assessment. (10%)
• Support the establishment of business plans and objectives across multiple areas / departments. Coordinate with stakeholders on the development of business cases and prioritization of deliverables. (10%)
• Lead change management activities for projects, programs, and initiatives. Develop and implement training of employees and external personnel for new processes and procedures. Develop and implement effective business readiness procedures. (10%)
• Participate in process improvement task forces. Provide benchmarking analysis. Prepare status reports to leadership. (10%)
• Understand business processes and provide guidance for end users. Provide day-to-day client support and conduct diagnostics as necessary to ensure optimal performance. Assist and advise other personnel with responses to internal and external inquiries. (20%)
• Serve as an aviation subject matter expert for UxS/Drone operations and compliance, providing guidance and support to pilots, program staff, and internal clients.
• Support the establishment of business plans and objectives for the UxS department.
• Develop business cases for new UxS applications and initiatives. Drive integration of UxS operations into utility workflows.
• Lead development, cost benefit, and risk analyses for new UxS use cases.
• Manage program budget, schedule, and scope for UxS projects, including planning, execution, and close out.
• Collaborate with other operating companies and departments to prioritize UxS initiatives and align program objectives with Grid Plan and Exelon strategic goals.
• Ensure compliance with FAA regulations and internal policies.
• Lead enforcement of corrective actions for non-compliance and ensure timely resolution of regulatory issues.
• Develop and deliver drone training programs; establish compliance recovery plans.
• Lead change management for UxS program expansion and new technology adoption.
• Develop, track, and report on UxS program metrics with actionable business insights.
• Prepare financial, operational, and status reports for stakeholders and senior leadership.
• Develop reporting and analytical tools to support program management and decision making.
• Lead process improvement initiatives to enhance safety, efficiency, and compliance.
• Benchmark UxS program performance against aviation and utility industry standards and participate in relevant industry activities.
• Conduct diagnostics and troubleshooting for drone issues.
• Mentor less experienced and new colleagues to build team capability.
• Travel across ComEd territory as needed and report to office per business requirements.
• Work extended hours for coverage during storms or other business emergencies.

Requirements

• Bachelor's degree in a business or S.T.E.M. field with 4-7 years of related business experience OR in lieu of bachelor's degree, 6-9 years of related business experience.
• Comprehensive understanding of applicable standards, methods, processes and practices, business fundamentals, and performance metrics in the specific functional area supported by this position (e.g., electric or gas operations, customer service, transmission and substation, distribution system operations, regulatory and external affairs).
• Advanced proficiency in standard software applications (e.g., Microsoft Project, Visio, Excel, & PowerPoint), and relevant specialized business applications (e.g., project portfolio management, requirements/test management, CIS/CRM, customer self-service, telephony, EPS, EAM, work management, & outage management) to support business needs.
• Demonstrated business acumen and ability to create value with strong problem solving, analytical/financial, negotiation, and conflict management skills and a willingness to accept increased responsibilities.
• Demonstrated ability to build consensus, establish trust, meet critical deadlines, communicate effectively, and accept accountability of multiple tasks.
• Customer driven with demonstrated excellent written and oral communication skills and ability to interact with people of all levels.
• Demonstrated ability to develop and implement process enhancements and efficiencies including new technology

Nice to have

• MBA or Master's degree in a business or S.T.E.M. field.
• Comprehensive knowledge of the practices, procedures and principles of project management. Ability to analyze complex business processes and systems, interpret and recommend alternative courses of action, and implement intervention strategies to attain performance targets.
• Certification as : Certified Associate in Project Mgmt (CAPM) OR Project Management Professional (PMP) OR Six Sigma Black Belt
• Demonstrated strong analytical skills for project evaluation including analysis of complex projects with economic, financial, risk and decision analysis. Proficient in business case development and ability to effectively present business cases to business unit leadership.

Benefits

• Annual salary will vary based on a candidate’s skills, qualifications, experience, and other factors: $88,800.00/Yr. – $122,100.00/Yr.
• Annual Bonus for eligible positions: 15%
• 401(k) match and annual company contribution
• Medical, dental and vision insurance
• Life and disability insurance
• Generous paid time off options, including vacation, sick time, floating and fixed holidays, maternity leave and bonding/primary caregiver leave or parental leave
• Employee Assistance Program and resources for mental and emotional support
• Wellbeing programs such as tuition reimbursement, adoption and surrogacy assistance and fitness reimbursement
• Referral bonus program
• And much more