As a Field Service Representative, you will provide technical support for CACI's EO/IR gimbal systems, traveling to customer sites to install, commission, maintain, and repair advanced ISR and counter-drone systems. You will diagnose and troubleshoot complex electro-optical and mechanical systems, perform preventive maintenance, and provide training to customers. You will also document service activities and collaborate with engineering teams to improve system performance.

Responsibilities

Install, integrate, and commission EO/IR gimbal systems at customer locations
Diagnose, troubleshoot, and repair complex electro-optical and mechanical systems
Perform preventive maintenance and system upgrades to ensure peak performance
Follow established troubleshooting and maintenance procedures and contribute to their continuous improvement based on field experience
Provide technical training and support to customers and end-users
Travel extensively (50-75%) to support field operations across diverse environments
Document service activities and maintain detailed technical reports
Collaborate with engineering teams to relay field feedback and drive improvements

Requirements

AS degree in a relevant field with a minimum of 3 years of experience in customer support and United States Government program experience or a BS Degree in a relevant field
Extensive electronics training and troubleshooting experience (military electronics training, vocational/technical certifications, or equivalent)
Active Secret security clearance or ability to obtain one
Valid U.S. driver's license
Willingness and ability to travel domestically and internationally (50-75%)
Passport may be required after hire
Proficiency in electrical and mechanical troubleshooting and diagnostics
Experience with multimeters, oscilloscopes, and other electronic test equipment
Ability to read and interpret technical manuals, schematics, and wiring diagrams
Knowledge of AC/DC circuits, power systems, and electronic components
Mechanical aptitude with hand and power tools
Computer proficiency including Microsoft Office Suite
Strong analytical and problem-solving skills
Excellent written and verbal communication skills for customer interaction and technical documentation
Ability to work in various physical positions (standing, kneeling, climbing, confined spaces) and diverse environmental conditions (extreme temperatures, weather, altitude)
Must be able to explain issues encountered related to manufacturing and work with appropriate individuals to resolve them
Must be able to work in a fast-paced, dynamic environment
Must be able to lift 50lbs

Nice to have

Prior military experience with high-tech electronics systems (avionics, radar, communications, EO/IR sensors, or similar)
Experience or knowledge in Lean Manufacturing, Six Sigma and/or 5S methodologies.
Experience with gyro-stabilized systems, gimbals, or precision optical equipment
Background in aerospace, defense, or ISR systems
Field service experience in dynamic operational environments
Familiarity with aviation, maritime, or unmanned systems platforms
Active Secret clearance already in place
Local to the Bozeman, MT area

Benefits

A culture of integrity.
At CACI, we place character and innovation at the center of everything we do. As a valued team member, you’ll be part of a high-performing group dedicated to our customer’s missions and driven by a higher purpose – to ensure the safety of our nation.
An environment of trust.
CACI values the unique contributions that every employee brings to our company and our customers - every day. You’ll have the autonomy to take the time you need through a unique flexible time off benefit and have access to robust learning resources to make your ambitions a reality.
A focus on continuous growth.
Together, we will advance our nation's most critical missions, build on our lengthy track record of business success, and find opportunities to break new ground — in your career and in our legacy.
There are a host of factors that can influence final salary including, but not limited to, geographic location, Federal Government contract labor categories and contract wage rates, relevant prior work experience, specific skills and competencies, education, and certifications. Our employees value the flexibility at CACI that allows them to balance quality work and their personal lives. We offer competitive compensation, benefits and learning and development opportunities. Our broad and competitive mix of benefits options is designed to support and protect employees and their families. At CACI, you will receive comprehensive benefits such as; healthcare, wellness, financial, retirement, family support, continuing education, and time off benefits.