Field Implementation Technician

This role involves installing, maintaining, repairing, and connecting drone dock systems at customer sites in person, handling both hardware and software. The technician will troubleshoot technical issues, engage with customers at a high level, maintain accurate records, and adhere to safety standards. The position requires frequent travel and the ability to work on weekends and various shifts.

Responsibilities

• Install, maintain, repair and connect drone dock systems at customer sites in person (both hardware and software)
• Troubleshoot technical issues and provide timely and effective solutions
• High level customer engagement
• Maintain accurate records of work performed and parts used; this includes but is not limited to accuracy of mandatory documentation
• Communicate with customers and team members in a professional and courteous manner
• Adhere to safety standards and protocols at all times
• Additional responsibilities, as assigned

Requirements

• High School Diploma or equivalent
• Able to work on weekends, hybrid (remote and onsite), work early mornings, late evenings or nights, overnight shifts
• Must be 21+ years of age
• Able to travel frequently, including by plane, automobile, train, boat/ ferry, rideshare and other possible forms of travel
• Valid driver's license, reliable personal transportation as well as car insurance that are maintained on a regular basis (car insurance and license need to be updated by expiration dates, car maintenance to ensure the ability to drive on site)
• Must live within 50 miles of the applied market's metropolitan area
• Some roles require fluency in more than one language; this will be communicated and confirmed during the hiring process
• Able to multitask
• Continued education, as required, this may include training, educational resources made mandatory by partnerships, etc

Nice to have

• Minimum 1 year of IT experience
• Able to navigate and utilize Google Workspace applications and platfor
• Strong technical skills and knowledge of networks
• Able to read and interpret technical manuals and schematics
• Excellent problem-solving and troubleshooting skills
• Strong communication and interpersonal skills
• Able to work independently and as part of a team

Benefits

• $21+/hr (DOE) + overtime
• Unlimited PTO
• Health, dental, vision, and life insurance (after 90 days)
• 401(k) with employer match
• Paid holidays & parental leave
• Company phone, laptop + tools provided