Manager, Product Logistics & Sustainment

Firestorm is seeking a Manager of Product Logistics & Sustainment to build and own the logistics and sustainment capability for its fielded xCell and UAS products. The role involves establishing sustainment architecture, defining spare-parts and resupply strategies, and standing up a repair-and-maintenance model for UAS products. Additionally, the manager will scope and run Production Advisory Services (PAS) engagements, embedding with customers to drive full utilization of xCell systems and generate operational data. This position sits within the xCell organization and requires cross-functional collaboration with field support, engineering, and mission success teams.

Responsibilities

• Working closely with xCell Field Support and the Mission Success Team (MST), build and refine spare-parts, consumables, tools, and replenishment packages for fielded xCell systems based on both projected and real utilization and failure data.
• Define resupply trigger logic and stocking strategy for fielded units.
• Serve as the connective tissue between Field Support, MST, and the xCell manufacturing/engineering teams when sustainment issues surface.
• Capture fielding and sustainment lessons and feed them into product, packaging, and process improvements.
• Working closely with MST and the UAS team stand up Firestorm's repair and maintenance sustainment model for UAS sold and supported independent of xCell.
• Define spare-parts, maintenance, and replenishment strategy for UAS product lines.
• Partner with Mission Success to close the unfilled gap between training/flight operations and the maintenance/sustainment tail.
• Establish baseline repair-intake and turnaround processes before volume demands them.
• Embed directly with customers to guide full utilization of xCell production capability — the difference between a customer owning an xCell and a customer actually running production and extracting full value from it.
• Develop the KPI/metrics framework (cost, time, uptime) to prove customer value and build an internal case for future investment.
• Feed customer process data and lessons learned into sustainment planning and, Crucible development, and feed the information into the Applications Engineering team to drive improved processes.
• Work with BD and MST to determine if PAS engagements as a pre-sale value-demonstration tool-in would be of value.
• Maintain visibility into Tier 2 sustainment needs and flag emerging risks or dependencies to leadership.
• Provide input as Tier 2 planning matures, without carrying primary execution responsibility at this stage.
• Ensure fielded xCell and drone products meet baseline requirements for safe handling, storage, packaging, and documentation.
• Partner with qualified specialists, internal or external, on SDS/HAZMAT and configuration-driven compliance needs as they arise.
• Help shape Crucible development and prioritization based on knowledge gained and lessons learned.
• Identify personnel gaps and potential organizational solutions related to sustainment and logistics.
• Provide back-up support for logistics movements of Firestorm systems and parts as needed.

Requirements

• Bachelor’s degree in Supply Chain Management, Industrial Engineering, Business Administration, Logistics management or a related field
• U.S. Citizenship required due to ITAR regulations & the ability to obtain and maintain a Department of Defense (DoD) security clearance
• 5+ years of experience in logistics, supply chain, sustainment, maintenance, or field support operations, ideally in a fast-moving or resource-constrained environment.
• Experience building process and structure where none has existed before
• Experiencing working hands-on in the field while also thinking analytically about the systems and data behind sustainment decisions.
• Strong cross-functional communication and the judgment to know when to escalate versus resolve directly.

Nice to have

• Military logistics or sustainment experience, ideally in joint or expeditionary operations.
• Experience in PACOM or other complex international logistics environments.
• Familiarity with maintenance/repair operations for fielded hardware, ground or aerial systems.
• An advanced degree/certification: MBA, MS Supply Chain Management, CSCP (Certified Supply Chain Professional), PMP (Propject Management Professional) or equivalent
• Active U.S. security clearance.

Benefits

• We offer comprehensive medical, dental, and visions plans
• 401(k) Retirement Savings Plan to invest in your long-term retirement goals
• Equity grants for new hires
• Unlimited PTO
• Extremely generous company holiday calendar, including a holiday hiatus in July, & December.
• Generous Parental Leave
• Lifestyle Spending Account
• FSA
• DCFSA
• HSA
• Hospital Indemnity insurance
• Critical Illness insurance
• Accident insurance
• Basic Life/AD&D, short-term and long-term disability insurance, 100% covered by Firestorm. Plus, the option to purchase additional life insurance for you and your family.
• Mental Health Resources: We provide free mental health resources 24/7 including therapy and more. Additional work-life services, such as free legal and financial support, are available to you as well.