As a Mission Support Specialist at Neros, you will ensure the reliability, performance, and mission readiness of Neros drone systems. You will serve as the technical bridge between products, customers, engineering, manufacturing, and business development teams by driving rapid issue resolution, providing technical support, and translating operational feedback into product improvements. You will document, research, and respond to technical requests, conduct failure analyses, and create technical documentation. You will also support customer-facing demonstrations and represent Neros in front of customers and partners.

Responsibilities

As a Mission Support Specialist at Neros, your mission is to ensure the reliability, performance, and mission readiness of Neros drone systems. You will serve as the technical bridge between our products, customers, engineering, manufacturing, and business development teams by driving rapid issue resolution, providing technical support, and translating operational feedback into product improvements.
You will document, research, and respond to technical requests from customers, prospective clients, and partners, providing remote and onsite support as needed. This role requires identifying, triaging, escalating, and managing technical issues while partnering with cross-functional teams to implement corrective actions, improve system performance, and enhance mission effectiveness.
You will conduct failure analyses, determine root causes, identify trends across deployed systems, and capture field insights to drive continuous product improvements. As a subject matter expert on FPV systems, you will support customer-facing demonstrations, advise internal stakeholders on technical matters, assist the business development team, and occasionally represent Neros in front of customers and partners. You will also create and maintain user manuals, troubleshooting guides, and technical documentation to improve product support, operational efficiency, and customer success.

Requirements

2–3 years of experience in a technical support, mission support, or field operations role within the drone, robotics, aerospace, or defense industry
2–3 years of experience using Zendesk or similar customer support and ticketing platforms to manage technical issues and customer communications
FAA Part 107 Remote Pilot Certificate strongly preferred, with practical experience operating UAS in testing, training, or customer-facing environments
Strong knowledge of FPV drone systems, including flight controllers, ESCs, motors, firmware, radio control systems, video transmission, batteries, and ground control equipment
Hands-on experience configuring, tuning, and troubleshooting FPV platforms using tools such as Betaflight, INAV, ArduPilot, PX4, or similar software
Demonstrated proficiency flying and maintaining FPV drones, including manual (Acro) flight
Excellent verbal and written communication skills with the ability to explain complex technical concepts to customers, operators, and cross-functional teams
Strong analytical and troubleshooting skills, with the ability to identify root causes, prioritize issues, and drive timely resolution
Self-motivated, adaptable, and customer-focused, with a willingness to travel, support field operations, and take ownership in a fast-paced environment

Nice to have

Experience providing technical support for hardware, robotics, UAS, or other complex technical systems
Proficiency with customer support and collaboration tools such as Zendesk, Signal, and Microsoft 365
Background in FPV drone racing, cinematic FPV, military UAS operations, or other high-performance FPV applications
Working knowledge of RF systems, including antennas, signal propagation, and wireless communication basics
Hands-on electronics experience, including soldering, wiring, and basic hardware repair
Experience creating technical documentation, including user guides, troubleshooting procedures, knowledge base articles, and standard operating procedures

Benefits

The salary range for this role is an estimate based on a wide range of compensation factors, inclusive of base salary only. Actual salary may vary based on (but not limited to) work experience, education and/or training, critical skills, and/or business considerations. Highly competitive equity grants are considered part of Neros' total compensation package.