Maintenance, Repair, Overhaul (MRO) Coordinator I

The MRO Coordinator is responsible for coordinating Return Material Authorization (RMA) activities for Group 2 Unmanned Aircraft Systems (UAS), payloads, and associated Ground Support Equipment (GSE). This role directly supports the MRO RMA Manager by assisting in repairs and customer relationships to ensure on-time delivery of products and meet profitability expectations. The coordinator will interface with Engineering, Quality, Inventory, Production, System Check Out, Flight Operations and other departments, coordinating planning efforts related to aftermarket activities with a customer-focused mentality.

Responsibilities

• Coordinate/Communicate with customers during all phases of the RMA Process per RMA Procedural Requirements.
• Spearhead the receipt and documentation of all customer returned aircraft, payloads, and support equipment.
• Cross-Functional Coordination with internal departments.
• Support the Global support team, as needed, including attending internal and external meetings, as appropriate.
• Monitor shared inboxes, respond to routine inquiries, route requests to the appropriate teams and track follow-ups.
• Prepare Request for Quotes (RFQs), as needed, to obtain current pricing, lead times and required materials.
• Maintain digital record keeping systems while ensuring accuracy across all platforms.
• Assist with developing and maintaining reports, presentation slides, and performance metrics to support status updates for internal and external meetings.

Requirements

• Self-starter with the ability to work independently while collaborating effectively with cross-functional teams.
• Working knowledge of a Quality Management System (QMS) and the ability to follow documented procedures.
• Ability to manage multiple customers, projects, and daily tasks.
• Familiarity with following approved workflows and documentation practices.
• Ability to read, review, and understand engineering drawings and specifications.
• Proficient with Microsoft Office Suite and Database (SharePoint, Jira) management skills.
• Experience in UAS manufacturing practices, to include production and assembly processes.

Benefits

• Matching 401(k)
• Paid PTO
• Paid holidays
• Medical, vision, and dental insurance
• Group Short-Term & Long-Term Disability
• HSA and FSA Options
• Critical Care Plan
• Accident Care Plan
• Employee Stock Purchase Plan