Staff Engineer, Field Support - X-BAT Aircraft Systems (R5081)

El Staff Engineer, Field Support - X-BAT Aircraft Systems es una autoridad técnica senior orientada al cliente que apoya el programa X-BAT de Shield AI, un avión VTOL autónomo. El rol mantiene la preparación resolviendo problemas de aeronaves, sistemas de misión, aviónica, propulsión, lanzamiento/recuperación, equipo de apoyo en tierra y configuración en operaciones de prueba, demostración, despliegue y campo. El ingeniero actúa como interfaz técnica, diagnostica discrepancias, documenta problemas y colabora con ingeniería y otros equipos para validar acciones correctivas.

Responsibilities

• Serve as the technical interface for X-BAT aircraft systems, mission equipment, launch/recovery equipment, ground support equipment, and fielded configurations
• Diagnose avionics, mission system, propulsion, electrical, datalink/communications, software/configuration, autonomy-supporting subsystem, and system-level discrepancies
• Use logs, fault codes, BIT data, schematics, drawings, technical manuals, product-definition data, and maintainer/operator debriefs to isolate root cause and recommend corrective actions
• Assess technical risk, restore readiness safely, and document recurring issues for escalation, trend analysis, and product improvement
• Provide mission-focused support to operators, maintainers, Field Service Representatives, customer leadership, and internal stakeholders during tests, demonstrations, training, deployments, and fielding activities
• Communicate issue status, risk, ownership, and next steps clearly while maintaining traceable case and action status in support and engineering workflow systems such as Salesforce, Jira, or comparable platforms
• Travel or deploy as required to support CONUS/OCONUS, maritime, austere, or non-standard schedule operations
• Partner with Engineering, Product, Manufacturing, Quality, Logistics, and Program teams to investigate field issues and validate corrective actions
• Use model-based design data, aircraft configuration information, and CAD/product-definition tools, including Siemens NX where applicable, to support troubleshooting and technical dispositions
• Improve troubleshooting guides, maintenance procedures, service bulletins, training materials, and knowledge-base content while monitoring trends and configuration changes

Requirements

• Bachelor's degree in STEM, aerospace, engineering, aviation technology, aviation maintenance, aviation management, or related technical discipline and 8+ years of directly applicable experience; OR master's degree and 6+ years; OR associate/technical certification and 10+ years; OR high school diploma/GED and 12+ years in lieu of degree
• Hands-on aircraft/UAS maintenance or sustainment experience such as military avionics technician, aircraft crew chief, aircraft/UAS maintainer, A&P mechanic, Field Service Engineer/Representative, depot technician, or flight-line troubleshooter
• Advanced troubleshooting and fault isolation across aircraft, avionics, mission systems, electrical/mechanical, propulsion, ground support equipment, or system-level issues
• Ability to interpret engineering drawings, wiring diagrams, schematics, technical manuals, maintenance procedures, fault-isolation data, configuration documentation, and product definition information
• Strong customer-facing communication skills and ability to make sound technical judgments in high-tempo, ambiguous, developmental, or austere environments
• Ability to document, prioritize, and drive technical issues through closure using structured case management, corrective action, or engineering issue-tracking workflows
• Ability to travel domestically/internationally, deploy with customers, support non-standard schedules, pass required screenings, and obtain and maintain Secret DoD clearance and customer/program access as required

Nice to have

• Military aviation maintenance experience supporting fighter aircraft, Group 3-5 UAS, autonomous aircraft, ISR aircraft, developmental flight test, or other advanced military aviation systems
• Experience with VTOL aircraft, launch/recovery systems, avionics/mission systems, CNI/datalinks, GPS/INS, flight controls/autopilot, electrical power, propulsion, payloads, ground control systems, or ground support equipment
• Working familiarity with Siemens NX or comparable CAD/product-definition environments used to review assemblies, interfaces, configuration details, drawings, and technical dispositions
• Experience managing technical support actions, customer cases, corrective actions, or engineering investigations through Salesforce, Jira, or comparable CRM and issue-management platforms
• Prior Field Support Engineer, Field Service Representative, military customer support, depot, deployed sustainment, or new aircraft fielding experience
• FAA A&P, FAA Part 107, pilot rating, NCATT/AET, FCC, military aviation maintenance qualification, or active DoD clearance/program access

Benefits

• Full-time regular employee offer package:
• Pay within range listed + Bonus + Benefits + Equity
• Temporary employee offer package:
• Pay within range listed above + temporary benefits package (applicable after 60 days of employment)
• Salary compensation is influenced by a wide array of factors including but not limited to skill set, level of experience, licenses and certifications, and specific work location. All offers are contingent on a cleared background and possible reference check. Military fellows and part-time employees are not eligible for benefits. Please speak to your talent acquisition representative for more information.