The Field Operations & Integration Manager leads technology integration and adoption for military and enterprise customers, managing projects from initial technical requirements through deployment, user training, and feedback-driven product improvements. This role coordinates product demonstrations, field trials, and deployment activities, and serves as the primary technical point of contact for customers. The manager also provides operational coordination for the U.S. office, ensuring alignment across Integration, R&D, Logistics, and Operations teams.

Responsibilities

Own client integration projects end-to-end, from initial discovery and requirements gathering through deployment and handoff to support teams.
Lead structured discovery sessions with clients to understand UAV platforms, mission requirements, integration environments, and success criteria.
Translate complex or ambiguous customer requirements into clear technical specifications, project scope, and acceptance criteria.
Work closely with engineering teams to validate feasibility, estimate effort, and develop implementation plans.
Plan project timelines, resources, priorities, and deliverables while coordinating engineers, pilots, and technical specialists.
Serve as the primary technical point of contact for customers throughout the project lifecycle.
Manage risks, dependencies, scope changes, and stakeholder expectations to ensure successful project delivery.
Coordinate product demonstrations, field trials, and deployment activities.
Ensure readiness of equipment, personnel, documentation, and training materials for customer engagements.
Organize and support acceptance testing, user onboarding, and customer training activities.
Collect, structure, and communicate customer feedback to Product and R&D teams.
Support troubleshooting efforts and coordinate resolution of field-reported issues.
Provide operational coordination for the U.S. office, ensuring alignment across Integration, R&D, Logistics, and Operations teams.
Coordinate equipment shipments, inventory readiness, and logistical support for field activities.
Track project milestones, documentation, and compliance requirements.
Identify bottlenecks and drive corrective actions to maintain project momentum.
Maintain project documentation, status reporting, change logs, and lessons learned.

Requirements

5+ years of experience managing technical projects (experience with hardware, drones, R&D, or systems integration is a strong plus).
Experience leading complex technical integration projects involving both hardware and software components.
Proven ability to translate ambiguous client requirements into structured specifications, well-defined project scopes, and actionable deliverables.
Strong client-facing communication skills and confidence leading technical discussions with customers and stakeholders.
Excellent stakeholder management and cross-functional coordination abilities.
Ability to manage multiple concurrent workstreams in a dynamic, fast-paced, and high-pressure environment.
Experience with project management and collaboration tools such as Jira, Azure DevOps, Notion, or similar platforms.
Strong risk and change management capabilities, with a high level of ownership, accountability, and self-organization.
Willingness to travel and support field activities as required.

Nice to have

Experience working with UAVs, robotics, embedded systems, or defense technologies.
Experience organizing and managing field trials, testing campaigns, and hardware demonstrations.
Basic understanding of networking, communications systems, and electronics.
PMP, PRINCE2, Scrum Master, or similar project management certifications.
Experience working with distributed international teams.
Previous experience supporting military, defense, or government customers.