The Mission Success Lead builds strong customer relationships and ensures delivery excellence. This role involves close coordination with customers, quarterbacking deliverables across internal functions and external partners, and pushing complex work to exceed expectations. The position requires active security clearance and the ability to obtain TS/SCI clearance.

Responsibilities

Radical responsibility and ownership: You will own and drive a key relationship from day one. Every day you will find ways to build trust with this customer, strengthen our reputation with them, and bring the company’s full capabilities to bear to solve their problems.
Customer obsession: You will become the person on our team who most deeply understands this customer by listening for what they need, identifying pain points, and proactively devising solutions. In this role you will grok customer challenges and missions from first principles, side-by-side with them. Communicate what the customer needs to your colleagues and ensure we together deliver the highest quality service.
Technical curiosity: Become an expert in Swarm’s proprietary technologies and a super user capable of demonstrating their full capabilities.
Be there for the customer. Make trips, as needed, to demo capabilities and engage with customers and other project stakeholders.

Requirements

Moved with urgency to make big things happen
Delighted and took care of customers
Experience with government or commercial software projects

Nice to have

People skills and customer empathy
An organized, focused approach to execution
Humility, quick learning, flexibility, and a collaborative work ethic
Strong writing and presentation skills
Must be able to obtain and hold a U.S. Top Secret security clearance

Benefits

Meaningful equity in a high-growth defense technology company
Competitive base salary commensurate with experience
Medical, dental, vision, and 401k
PTO and paid sick leave
Monthly wellness stipend
Daily catered lunch (office)
Paid parental leave
Direct impact on a critical national security mission
A world-class team of engineers and operators solving genuinely hard problems