--- title: "Field Training & Support Engineer –… · Washington · The Premier Resources Group" description: "Washington, Washington, D.C., United States · On-site — Field Training & Support Engineer Location: McLean, VA / Washington, DC (metro area)…" canonical_url: "https://www.dronejobs.app/jobs/the-premier-resources-group-field-training-support-engineer-counter-uas-technology" meta: "og:description": "Washington, Washington, D.C., United States · On-site — Field Training & Support Engineer Location: McLean, VA / Washington, DC (metro area)…" "og:image": "https://www.dronejobs.app/_og/d/c_JobPosting%2Cslug_the-premier-resources-group-field-training-support-engineer-counter-uas-technology%2Cp_Ii9qb2JzL3RoZS1wcmVtaWVyLXJlc291cmNlcy1ncm91cC1maWVsZC10cmFpbmluZy1zdXBwb3J0LWVuZ2luZWVyLWNvdW50ZXItdWFzLXRlY2hub2xvZ3ki%2Cs__LMXSN3xv9HpePBd.png" "og:image:height": "630" "og:image:type": image/png "og:image:width": "1200" "og:title": "Field Training & Support Engineer –… · Washington · The Premier Resources Group" "twitter:image": "https://www.dronejobs.app/_og/d/c_JobPosting%2Cslug_the-premier-resources-group-field-training-support-engineer-counter-uas-technology%2Cp_Ii9qb2JzL3RoZS1wcmVtaWVyLXJlc291cmNlcy1ncm91cC1maWVsZC10cmFpbmluZy1zdXBwb3J0LWVuZ2luZWVyLWNvdW50ZXItdWFzLXRlY2hub2xvZ3ki%2Cs__LMXSN3xv9HpePBd.png" --- > Index of every page on this site: [llms.txt](https://www.dronejobs.app/llms.txt) [Back to jobs](https://www.dronejobs.app/jobs) ![Logo of The Premier Resources Group](https://assets.jobbb.io/cdn-cgi/image/w=128,h=128,f=auto/logos/01m52bcx1k1zwnkazqy8mbrtrj_1792668850_891.jpg) **The Premier Resources Group** **Actively hiring ** [Website](https://theprgteam.com) # **Field Training & Support Engineer – Counter-UAS Technology**
Workplace
**On-site**
Commitment
**Full-time**
Seniority
**Senior**
Posted
14d ago
Location Washington, Washington, D.C., United States --- **Field Training & Support Engineer** **Location:** McLean, VA / Washington, DC (metro area) **Employment Type:** Full-Time **Work Arrangement:** Onsite **Travel:** Approximately 50–75% Domestic and Occasional International Travel **Schedule:** Regular Business Hours with Occasional Nights and Weekends **Relocation Assistance:** Not Specified **Position Overview** We are seeking an experienced Field Training & Support Engineer to provide advanced technical training, field engineering, and customer support for sophisticated **Counter-Unmanned Aircraft Systems (C-UAS)** technology. This position will serve as a technical Subject Matter Expert for RF-based drone detection and security systems, supporting customers, third-party service partners, and internal engineering teams. The Field Training & Support Engineer will lead technical training programs, oversee service partner performance, troubleshoot complex system issues, and support field deployments and system integration. The ideal candidate will have extensive experience with **Radio Frequency (RF) systems, Counter-UAS technology, technical training, and field engineering**. This individual must be capable of independently managing complex technical challenges, delivering customer-facing training, and ensuring successful deployment and operation of mission-critical security systems. **Key Responsibilities** Technical Training & Development - Lead comprehensive in-person and virtual technical training programs for C-UAS hardware and software systems - Develop, maintain, and improve technical training curricula, instructional materials, and product documentation - Deliver hands-on training covering system functionality, configuration, operation, and troubleshooting - Provide advanced technical instruction to customers, service partners, and internal teams - Ensure training materials reflect current product capabilities, system updates, and future enhancements - Evaluate training effectiveness and identify opportunities to improve customer and partner technical proficiency - Serve as a primary technical resource for product education and field readiness RF Systems & Counter-UAS Technical Support - Serve as a **Subject Matter Expert in RF-based Counter-UAS technology** - Provide advanced technical support for integrated hardware and software systems - Diagnose and resolve complex RF, system configuration, and performance issues - Evaluate system performance within challenging Radio Frequency environments - Provide **Tier 2 technical support** for escalated customer and service partner issues - Collaborate with internal engineering teams to investigate technical problems and implement solutions - Communicate field observations and customer feedback to product development and engineering teams - Participate in technical support rotations to maintain coverage for critical customer requirements Field Engineering & System Integration - Support on-site surveys, system installations, configurations, and commissioning activities - Evaluate site-specific RF environments to support system performance and deployment requirements - Oversee or assist with hardware and software integration at customer locations - Conduct system testing, validation, and troubleshooting during field deployments - Coordinate technical activities with customers, service partners, and internal engineering teams - Identify and resolve installation, configuration, and operational issues - Ensure deployed systems meet established technical specifications and customer requirements - Provide hands-on technical assistance during field operations and system upgrades Service Partner Management - Serve as the primary technical liaison for third-party service providers and channel partners - Evaluate and train external service partners on C-UAS products and technical procedures - Monitor partner performance to ensure consistent service quality and technical compliance - Establish technical expectations and support standards for field service partners - Provide technical guidance and escalation support for complex partner-related issues - Support the development and expansion of third-party service capabilities - Maintain effective communication between service partners, customers, and internal engineering teams Technical Documentation & Customer Support - Develop and maintain technical manuals, training guides, and troubleshooting documentation - Prepare and review **Statements of Work (SOWs)** and technical service documentation - Create best-practice guides for system installation, configuration, operation, and maintenance - Document technical issues, field observations, and recommended corrective actions - Support continuous improvement initiatives related to customer support and field service delivery - Communicate complex technical information clearly to customers, partners, and internal stakeholders - Contribute to customer satisfaction through effective technical support and issue resolution **Required Qualifications** - **Bachelor's degree in Engineering, Telecommunications, or a related technical discipline** - **5–7 years of experience** in Field Engineering, Technical Training, Professional Services, or a related technical support role - **Strong technical knowledge of Radio Frequency (RF) systems** - **Direct experience with Counter-UAS (C-UAS) technology** - Experience supporting complex hardware and software systems in field environments - Demonstrated experience developing and delivering technical training programs - **Experience managing, training, or overseeing third-party service providers or channel partners** - Experience troubleshooting complex technical issues and providing advanced customer support - Knowledge of system installation, configuration, integration, and testing - Ability to interpret technical specifications and develop practical solutions - Experience preparing technical documentation, training materials, or service procedures - Strong analytical, organizational, and problem-solving capabilities - Excellent written and verbal communication skills - Ability to work independently and collaborate with customers, service partners, and engineering teams - Ability to work full-time onsite in **McLean, VA** - Ability to travel **50–75%**, primarily domestically with occasional international travel - Willingness to participate in a technical support rotation, including occasional nights and weekends - Ability to lift and move equipment weighing up to **50 lbs** **Preferred Qualifications** - **FAA Part 107 Remote Pilot Certificate** - Advanced experience with **RF-based drone detection and Counter-UAS systems** - Experience supporting security, defense, public safety, or mission-critical technology - Experience managing and expanding third-party technical service networks - Experience delivering technical training to government, public safety, or enterprise customers - Experience evaluating RF environments and optimizing system performance - Experience providing Tier 2 or advanced technical escalation support - Experience developing technical training curricula and certification programs - Experience preparing Statements of Work and field service documentation - Experience supporting complex hardware and software deployments across multiple customer locations - Demonstrated technical leadership within a customer-facing engineering organization **Candidate Must-Haves** - **5–7 years of Field Engineering, Technical Training, or Professional Services experience** - **Direct technical experience with Counter-UAS (C-UAS) technology** - **Strong Radio Frequency (RF) systems knowledge** - Experience supporting complex hardware and software systems - **Demonstrated experience managing third-party service providers or channel partners** - Experience developing and delivering technical training programs - Strong technical troubleshooting and advanced customer support capabilities - Experience supporting field installations, system configurations, and integration activities - Ability to communicate complex technical concepts to customers and service partners - Strong technical documentation and organizational skills - Ability to independently manage complex technical assignments - Ability to work onsite in **McLean, VA** - **Willingness to travel 50–75%** - Availability for occasional nights and weekends as part of a support rotation - Ability to lift and move equipment weighing up to 50 lbs ```json {"@context":"https://schema.org","@graph":[{"@id":"https://www.dronejobs.app/#website","@type":"WebSite","inLanguage":"en","name":"DroneJobs","url":"https://www.dronejobs.app","publisher":{"@id":"https://www.dronejobs.app/#identity"}},{"@id":"https://www.dronejobs.app/jobs/the-premier-resources-group-field-training-support-engineer-counter-uas-technology#webpage","@type":"WebPage","description":"Washington, Washington, D.C., United States · On-site — Field Training & Support Engineer Location: McLean, VA / Washington, DC (metro area)…","name":"Field Training & Support Engineer –… · Washington · The Premier Resources Group","url":"https://www.dronejobs.app/jobs/the-premier-resources-group-field-training-support-engineer-counter-uas-technology","breadcrumb":{"@id":"https://www.dronejobs.app/jobs/the-premier-resources-group-field-training-support-engineer-counter-uas-technology#breadcrumb"},"isPartOf":{"@id":"https://www.dronejobs.app/#website"},"potentialAction":[{"@type":"ReadAction","target":["https://www.dronejobs.app/jobs/the-premier-resources-group-field-training-support-engineer-counter-uas-technology"]}]},{"@id":"https://www.dronejobs.app/#identity","@type":"Organization","description":"Connecting the world's best drone pilots with top-tier companies. The future of flight is here.","name":"DroneJobs","url":"https://www.dronejobs.app"},{"@id":"https://www.dronejobs.app/jobs/the-premier-resources-group-field-training-support-engineer-counter-uas-technology#job-posting","@type":"JobPosting","datePosted":"2026-10-21T03:41:43.000000Z","description":"\u003Cp>\u003Cstrong>Field Training & Support Engineer\u003C/strong>\u003C/p>\n\u003Cp>\u003Cstrong>Location:\u003C/strong> McLean, VA / Washington, DC (metro area)\u003Cbr />\n\u003Cstrong>Employment Type:\u003C/strong> Full-Time\u003Cbr />\n\u003Cstrong>Work Arrangement:\u003C/strong> Onsite\u003Cbr />\n\u003Cstrong>Travel:\u003C/strong> Approximately 50–75% Domestic and Occasional International Travel\u003Cbr />\n\u003Cstrong>Schedule:\u003C/strong> Regular Business Hours with Occasional Nights and Weekends\u003Cbr />\n\u003Cstrong>Relocation Assistance:\u003C/strong> Not Specified\u003C/p>\n\u003Cp>\u003Cstrong>Position Overview\u003C/strong>\u003C/p>\n\u003Cp>We are seeking an experienced Field Training & Support Engineer to provide advanced technical training, field engineering, and customer support for sophisticated \u003Cstrong>Counter-Unmanned Aircraft Systems (C-UAS)\u003C/strong> technology.\u003C/p>\n\u003Cp>This position will serve as a technical Subject Matter Expert for RF-based drone detection and security systems, supporting customers, third-party service partners, and internal engineering teams. The Field Training & Support Engineer will lead technical training programs, oversee service partner performance, troubleshoot complex system issues, and support field deployments and system integration.\u003C/p>\n\u003Cp>The ideal candidate will have extensive experience with \u003Cstrong>Radio Frequency (RF) systems, Counter-UAS technology, technical training, and field engineering\u003C/strong>. This individual must be capable of independently managing complex technical challenges, delivering customer-facing training, and ensuring successful deployment and operation of mission-critical security systems.\u003C/p>\n\u003Cp>\u003Cstrong>Key Responsibilities\u003C/strong>\u003C/p>\n\u003Cp>Technical Training & Development\u003C/p>\n\u003Cul>\n\u003Cli>Lead comprehensive in-person and virtual technical training programs for C-UAS hardware and software systems\u003C/li>\n\u003Cli>Develop, maintain, and improve technical training curricula, instructional materials, and product documentation\u003C/li>\n\u003Cli>Deliver hands-on training covering system functionality, configuration, operation, and troubleshooting\u003C/li>\n\u003Cli>Provide advanced technical instruction to customers, service partners, and internal teams\u003C/li>\n\u003Cli>Ensure training materials reflect current product capabilities, system updates, and future enhancements\u003C/li>\n\u003Cli>Evaluate training effectiveness and identify opportunities to improve customer and partner technical proficiency\u003C/li>\n\u003Cli>Serve as a primary technical resource for product education and field readiness\u003C/li>\n\u003C/ul>\n\u003Cp>RF Systems & Counter-UAS Technical Support\u003C/p>\n\u003Cul>\n\u003Cli>Serve as a \u003Cstrong>Subject Matter Expert in RF-based Counter-UAS technology\u003C/strong>\u003C/li>\n\u003Cli>Provide advanced technical support for integrated hardware and software systems\u003C/li>\n\u003Cli>Diagnose and resolve complex RF, system configuration, and performance issues\u003C/li>\n\u003Cli>Evaluate system performance within challenging Radio Frequency environments\u003C/li>\n\u003Cli>Provide \u003Cstrong>Tier 2 technical support\u003C/strong> for escalated customer and service partner issues\u003C/li>\n\u003Cli>Collaborate with internal engineering teams to investigate technical problems and implement solutions\u003C/li>\n\u003Cli>Communicate field observations and customer feedback to product development and engineering teams\u003C/li>\n\u003Cli>Participate in technical support rotations to maintain coverage for critical customer requirements\u003C/li>\n\u003C/ul>\n\u003Cp>Field Engineering & System Integration\u003C/p>\n\u003Cul>\n\u003Cli>Support on-site surveys, system installations, configurations, and commissioning activities\u003C/li>\n\u003Cli>Evaluate site-specific RF environments to support system performance and deployment requirements\u003C/li>\n\u003Cli>Oversee or assist with hardware and software integration at customer locations\u003C/li>\n\u003Cli>Conduct system testing, validation, and troubleshooting during field deployments\u003C/li>\n\u003Cli>Coordinate technical activities with customers, service partners, and internal engineering teams\u003C/li>\n\u003Cli>Identify and resolve installation, configuration, and operational issues\u003C/li>\n\u003Cli>Ensure deployed systems meet established technical specifications and customer requirements\u003C/li>\n\u003Cli>Provide hands-on technical assistance during field operations and system upgrades\u003C/li>\n\u003C/ul>\n\u003Cp>Service Partner Management\u003C/p>\n\u003Cul>\n\u003Cli>Serve as the primary technical liaison for third-party service providers and channel partners\u003C/li>\n\u003Cli>Evaluate and train external service partners on C-UAS products and technical procedures\u003C/li>\n\u003Cli>Monitor partner performance to ensure consistent service quality and technical compliance\u003C/li>\n\u003Cli>Establish technical expectations and support standards for field service partners\u003C/li>\n\u003Cli>Provide technical guidance and escalation support for complex partner-related issues\u003C/li>\n\u003Cli>Support the development and expansion of third-party service capabilities\u003C/li>\n\u003Cli>Maintain effective communication between service partners, customers, and internal engineering teams\u003C/li>\n\u003C/ul>\n\u003Cp>Technical Documentation & Customer Support\u003C/p>\n\u003Cul>\n\u003Cli>Develop and maintain technical manuals, training guides, and troubleshooting documentation\u003C/li>\n\u003Cli>Prepare and review \u003Cstrong>Statements of Work (SOWs)\u003C/strong> and technical service documentation\u003C/li>\n\u003Cli>Create best-practice guides for system installation, configuration, operation, and maintenance\u003C/li>\n\u003Cli>Document technical issues, field observations, and recommended corrective actions\u003C/li>\n\u003Cli>Support continuous improvement initiatives related to customer support and field service delivery\u003C/li>\n\u003Cli>Communicate complex technical information clearly to customers, partners, and internal stakeholders\u003C/li>\n\u003Cli>Contribute to customer satisfaction through effective technical support and issue resolution\u003C/li>\n\u003C/ul>\n\u003Cp>\u003Cstrong>Required Qualifications\u003C/strong>\u003C/p>\n\u003Cul>\n\u003Cli>\u003Cstrong>Bachelor's degree in Engineering, Telecommunications, or a related technical discipline\u003C/strong>\u003C/li>\n\u003Cli>\u003Cstrong>5–7 years of experience\u003C/strong> in Field Engineering, Technical Training, Professional Services, or a related technical support role\u003C/li>\n\u003Cli>\u003Cstrong>Strong technical knowledge of Radio Frequency (RF) systems\u003C/strong>\u003C/li>\n\u003Cli>\u003Cstrong>Direct experience with Counter-UAS (C-UAS) technology\u003C/strong>\u003C/li>\n\u003Cli>Experience supporting complex hardware and software systems in field environments\u003C/li>\n\u003Cli>Demonstrated experience developing and delivering technical training programs\u003C/li>\n\u003Cli>\u003Cstrong>Experience managing, training, or overseeing third-party service providers or channel partners\u003C/strong>\u003C/li>\n\u003Cli>Experience troubleshooting complex technical issues and providing advanced customer support\u003C/li>\n\u003Cli>Knowledge of system installation, configuration, integration, and testing\u003C/li>\n\u003Cli>Ability to interpret technical specifications and develop practical solutions\u003C/li>\n\u003Cli>Experience preparing technical documentation, training materials, or service procedures\u003C/li>\n\u003Cli>Strong analytical, organizational, and problem-solving capabilities\u003C/li>\n\u003Cli>Excellent written and verbal communication skills\u003C/li>\n\u003Cli>Ability to work independently and collaborate with customers, service partners, and engineering teams\u003C/li>\n\u003Cli>Ability to work full-time onsite in \u003Cstrong>McLean, VA\u003C/strong>\u003C/li>\n\u003Cli>Ability to travel \u003Cstrong>50–75%\u003C/strong>, primarily domestically with occasional international travel\u003C/li>\n\u003Cli>Willingness to participate in a technical support rotation, including occasional nights and weekends\u003C/li>\n\u003Cli>Ability to lift and move equipment weighing up to \u003Cstrong>50 lbs\u003C/strong>\u003C/li>\n\u003C/ul>\n\u003Cp>\u003Cstrong>Preferred Qualifications\u003C/strong>\u003C/p>\n\u003Cul>\n\u003Cli>\u003Cstrong>FAA Part 107 Remote Pilot Certificate\u003C/strong>\u003C/li>\n\u003Cli>Advanced experience with \u003Cstrong>RF-based drone detection and Counter-UAS systems\u003C/strong>\u003C/li>\n\u003Cli>Experience supporting security, defense, public safety, or mission-critical technology\u003C/li>\n\u003Cli>Experience managing and expanding third-party technical service networks\u003C/li>\n\u003Cli>Experience delivering technical training to government, public safety, or enterprise customers\u003C/li>\n\u003Cli>Experience evaluating RF environments and optimizing system performance\u003C/li>\n\u003Cli>Experience providing Tier 2 or advanced technical escalation support\u003C/li>\n\u003Cli>Experience developing technical training curricula and certification programs\u003C/li>\n\u003Cli>Experience preparing Statements of Work and field service documentation\u003C/li>\n\u003Cli>Experience supporting complex hardware and software deployments across multiple customer locations\u003C/li>\n\u003Cli>Demonstrated technical leadership within a customer-facing engineering organization\u003C/li>\n\u003C/ul>\n\u003Cp>\u003Cstrong>Candidate Must-Haves\u003C/strong>\u003C/p>\n\u003Cul>\n\u003Cli>\u003Cstrong>5–7 years of Field Engineering, Technical Training, or Professional Services experience\u003C/strong>\u003C/li>\n\u003Cli>\u003Cstrong>Direct technical experience with Counter-UAS (C-UAS) technology\u003C/strong>\u003C/li>\n\u003Cli>\u003Cstrong>Strong Radio Frequency (RF) systems knowledge\u003C/strong>\u003C/li>\n\u003Cli>Experience supporting complex hardware and software systems\u003C/li>\n\u003Cli>\u003Cstrong>Demonstrated experience managing third-party service providers or channel partners\u003C/strong>\u003C/li>\n\u003Cli>Experience developing and delivering technical training programs\u003C/li>\n\u003Cli>Strong technical troubleshooting and advanced customer support capabilities\u003C/li>\n\u003Cli>Experience supporting field installations, system configurations, and integration activities\u003C/li>\n\u003Cli>Ability to communicate complex technical concepts to customers and service partners\u003C/li>\n\u003Cli>Strong technical documentation and organizational skills\u003C/li>\n\u003Cli>Ability to independently manage complex technical assignments\u003C/li>\n\u003Cli>Ability to work onsite in \u003Cstrong>McLean, VA\u003C/strong>\u003C/li>\n\u003Cli>\u003Cstrong>Willingness to travel 50–75%\u003C/strong>\u003C/li>\n\u003Cli>Availability for occasional nights and weekends as part of a support rotation\u003C/li>\n\u003Cli>Ability to lift and move equipment weighing up to 50 lbs\u003C/li>\n\u003C/ul>","directApply":false,"title":"Field Training & Support Engineer – Counter-UAS Technology","validThrough":"2027-01-19T03:41:43.000Z","employmentType":["FULL_TIME"],"hiringOrganization":{"@type":"Organization","name":"The Premier Resources 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