We are seeking an experienced Senior Teleoperations Lead to oversee robotics operations teams supporting AI training, robotic testing, and commercial deployment programs. In this role, you will coordinate teleoperators, ensure operational excellence, maintain quality and safety standards, and serve as the primary point of contact between field operations, engineering teams, and client stakeholders. You will supervise teleoperation teams, coordinate robot operations, monitor KPIs, ensure compliance, and train new teleoperators.

Responsibilities

Supervise teleoperation teams across multiple shifts
Coordinate robot operations and deployment schedules
Monitor operational KPIs and productivity
Ensure compliance with safety and quality standards
Escalate technical issues and coordinate resolution
Train and mentor new teleoperators
Support customer-facing robotics deployments
Produce operational reports and performance summaries

Requirements

Previous experience in teleoperations, robotics operations, AV operations, drone operations, fleet management, or control-room environments
Experience leading operational teams
Strong troubleshooting and decision-making skills
Excellent communication and reporting abilities