ATX | Field Operations Supervisor

Responsibilities

• Lead and manage daily operations across 3–5 Zipline charging sites.
• Directly manage Fulfillment Operations Coordinators, Fulfillment Operators, and site support teams.
• Set clear expectations for safety, productivity, quality, and customer experience.
• Build and maintain staffing schedules that align with operating hours, forecasted demand, and aircraft availability.
• Manage labor planning and budgets across assigned charging sites.
• Ensure all sites open on time, remain operational throughout the day, and close safely.
• Partner with Flight Operations, Customer Operations, Maintenance, Service Engineering, and other teams to resolve issues quickly.
• Maintain site readiness, including charging equipment, aircraft availability, inventory, supplies, and general site conditions.
• Monitor key performance metrics, including fulfillment speed, operational uptime, aircraft availability, quality, and customer experience.
• Use data to identify bottlenecks, recurring issues, and opportunities for improvement.
• Lead process improvement initiatives that increase efficiency, reliability, safety, and team performance.
• Conduct regular site visits, audits, and coaching sessions to maintain consistent operating standards.
• Support incident response and ensure issues are documented, escalated, and resolved appropriately.
• Maintain strong working relationships with Walmart and other site partners.
• Support the launch of new charging sites and the rollout of updated procedures, technology, and staffing models.
• Provide regular updates on site performance, staffing needs, operational risks, and improvement opportunities.
• Develop team members and help build a strong leadership pipeline across the Austin market.

Requirements

• 3+ years of experience in operations, warehouse logistics, fulfillment, retail management, field operations, or a related field.
• 1+ year of experience supervising teams, multiple locations, or operational workstreams.
• Experience managing schedules, labor planning, budgets, and performance expectations.
• Strong coaching, communication, and team leadership skills.
• Ability to use data and operational metrics to make decisions and improve performance.
• Comfort working independently in the field and traveling between sites.
• Ability to work in a fast-changing environment and adjust priorities quickly.
• A hands-on leadership style and willingness to perform physical operational work when needed.
• Ability to stand, walk, bend, and lift up to 50 pounds, with or without reasonable accommodation.
• Ability to work early mornings, evenings, weekends, and holidays based on business needs.
• Must successfully pass a background check, drug test, and E-Verify process.

Nice to have

• Valid driver’s license and reliable transportation preferred.

Benefits

• The cash range for this role is $78,000–$110,000. Final compensation will depend on experience, qualifications, skills, work location, and projected impact.
• The total compensation package may also include equity compensation, discretionary annual or performance bonuses, medical, dental and vision insurance, paid time off, and other benefits.