Flight Operator - Bayelsa State, Nigeria

As a Flight Operator at Zipline, you will be responsible for the safe, timely, and precise launch and recovery of delivery drones. You will prepare Zips, perform launch and recovery procedures, and ensure alignment with SOPs. You will conduct pre- and post-flight safety checks, monitor in-flight operations via Fleetdeck, and collaborate with warehouse, controller, and customer care teams to ensure seamless operations. You will also contribute to continuous improvement and support a strong team culture.

Responsibilities

• Launch & Recovery Execution: Prepare Zips, perform launch and recovery procedures, and ensure alignment with SOPs.
• Operational Quality, Safety & Escalation: Conduct pre- and post-flight safety checks, identify risks, and immediately escalate off-nominals through ticketing and shift team notification. Participate in incident response procedures to support retrieval, root cause analysis and resolution.
• Zip Monitoring & Reporting: Monitor in-flight operations via Fleetdeck and report off nominals as needed.
• Cross-Functional Collaboration: Work closely with the Warehouse team to ensure payload readiness, the Controller team for flight clearance, and the Customer Care Center (CCC) to align on real-time customer priorities and issue escalations.
• Continuous Improvement: Actively contribute to operational improvement by identifying inefficiencies, sharing feedback, and participating in team retrospectives and solution workshops.
• Culture & Engagement: Support a strong team culture by participating in training, knowledge sharing, and peer coaching. Embody Zipline’s values in every shift and contribute to building an empowered, high-trust environment.

Requirements

• Diploma in Mechanical/Electrical/Electronics/Aerospace Engineering/Drone Engineering Technology or National Service Personnel or Vocational Training personnel with technical background/ or willingness to learn despite background.
• Excitement about working in the field and are not afraid to get your hands dirty.
• Ability to stay focused, humble, and safety-conscious during assigned shifts.
• Ability to work in a fast-paced environment and enjoy work that keeps you on your feet.
• Ability to maintain focus during extended daily operations.
• Must be willing and able to work nights/weekends on shifts.
• Must be willing and able to work for a period not less than 40 hours/week.