Product Operations Technical Specialist, Small Drones

Responsibilities

• Sustain Ghost, Bolt, and Anvil deployments by combining an understanding of customer missions with deep familiarity of product behavior across both reusable-UAS and loitering-munition operating profiles.
• Triage, diagnose, and root cause product incidents, driving postmortem actions and providing status visibility through resolution. Abstract individual incidents into systemic reliability improvements. This includes conducting log reviews and diagnostics, and utilizing Linux and command line tools for system management and issue resolution.
• Consistently assess and improve the quality of fleet observability and health telemetry in partnership with multiple functions across the TRS organization.
• Collect, organize, and analyze system failure data to define trends, drive proactive sustainment processes, and support resource allocation across a mixed fleet of recoverable airframes and expendable assets.
• Support Anduril's global customers through proactive communication and detail-oriented execution. Track and manage customer-facing incidents, ensuring timely response, mitigation, and clear communication of resolution.
• Evaluate and improve product capabilities by analyzing customer communication and feedback for capability requirements, product performance indicators, and desired functionality.
• Maintain awareness of current product specifications across all three platforms and bridge the gap in understanding between technical and non-technical stakeholders.
• Communicate and coordinate technical and non-technical efforts across multiple business, engineering, and sustainment functions, influencing decision making and driving action to maximize capability availability for end users.
• Travel as required to support customer needs and operations.

Requirements

• BA/BS with 2+ years of professional experience.
• Demonstrated experience as a self-starter, able to find and resolve issues on your own.
• Strong aptitude for problem solving in unstructured situations at the interface of hardware, software, and networking. Ability to drive challenging and vague technical problems to clarity and resolution.
• Proven ability to master a technical system and support it in operational environments. Must demonstrate an innate drive to be self-sufficient across the depth and breadth of a technical system.
• Daily practice of excellence and rigor. You execute the 100th rep of a process with the same focus and care as the first five reps.
• Confident with navigating ambiguity and crafting new ways of doing things.
• Excellent written, visual, and verbal communication skills.
• Eligible to obtain and maintain a U.S. Secret Security clearance. Holding clearances or background investigations in the past is a plus.

Nice to have

• Experience supporting and/or deploying UAS systems as a DoD contractor or DoD end user.
• Experience supporting and/or performing incident-driven workflows requiring analysis, triage, prioritization, and reporting.
• Experience in on-call support operations and working in limited risk tolerance environments.
• Experience defining and implementing sustainment and reliability processes for a defense-focused service or product.
• Experience with and demonstrated understanding of conventional ordnance systems and their implementation, and/or combat arms experience.
• Experience leveraging data analytics to conduct trend analysis and inform business decisions.
• Experience with observability tooling such as Grafana and PagerDuty, and exposure to software development tooling such as Git and Jira.
• Experience with unix-like shells such as Bash or Zsh.
• Experience with Palantir Foundry to support data-driven decision making.
• Military, DoD, or other Government agency experience preferred.
• Willingness to work non-standard hours and weekends as needed.
• Defense and/or STEM background.

Benefits

• The salary range for this role is an estimate based on a wide range of compensation factors, inclusive of base salary only. Actual salary offer may vary based on (but not limited to) work experience, education and/or training, critical skills, and/or business considerations. Highly competitive equity grants are included in the majority of full time offers; and are considered part of Anduril's total compensation package. Additionally, Anduril offers top-tier benefits for full-time employees, including:
• At Anduril, we invest in our people. Our comprehensive, competitive benefits package (available at little to no cost to employees) ensures you’re supported in health, recovery, and whatever comes next. For more information, Explore Our Benefits.