The Operations Specialist, Labs role at DoorDash Labs involves supporting daily ground operations for drone deliveries. The specialist will pick up orders from merchants, prepare them for delivery, and ensure safe and efficient operations. They will also represent the program professionally in the community, engage with customers and merchants, and provide feedback to improve processes. The role requires working outdoors and traveling to merchant locations using a personal vehicle.

Responsibilities

Support daily ground operations to ensure safe, accurate, and efficient drone deliveries.
Pick up orders from merchants and prepare them carefully for delivery—every detail matters.
Share feedback and ideas to help improve processes and strengthen reliability.
Be a visible, professional presence in the community—answering questions and helping build awareness and trust in drone delivery.
Stay adaptable and dependable in a fast-moving environment.
Work closely with teammates to keep operations running smoothly.
Communicate clearly and support a team culture built on accountability and respect.
Build positive relationships with merchants and local partners.
Represent the program with professionalism in every interaction.
Engage with customers, merchants, and community members in a friendly, informed, and respectful way.
Share on-the-ground observations that help improve the service and strengthen community adoption.

Requirements

Comfortable working outdoors and energized by being part of something new and innovative.
Ready to be a brand ambassador—representing the company well in interactions with merchants and customers.
A positive, can-do attitude with a willingness to learn and adapt.
Must have access to a reliable personal vehicle and a valid driver's license, as the role requires traveling to merchant locations to pick up orders.

Benefits

DoorDash is growing rapidly and changing constantly, which gives our team members the opportunity to share their unique perspectives, solve new challenges, and own their careers. We're committed to supporting employees’ happiness, healthiness, and overall well-being by providing comprehensive benefits and perks including premium healthcare, wellness expense reimbursement, paid parental leave and more.