Operations Specialist, Labs

Responsibilities

• Support daily ground operations to ensure safe, accurate, and efficient drone deliveries.
• Pick up orders from merchants and prepare them carefully for delivery—every detail matters.
• Share feedback and ideas to help improve processes and strengthen reliability.
• Be a visible, professional presence in the community—answering questions and helping build awareness and trust in drone delivery.
• Stay adaptable and dependable in a fast-moving environment.
• Work closely with teammates to keep operations running smoothly.
• Communicate clearly and support a team culture built on accountability and respect.
• Build positive relationships with merchants and local partners.
• Represent the program with professionalism in every interaction.
• Engage with customers, merchants, and community members in a friendly, informed, and respectful way.
• Share on-the-ground observations that help improve the service and strengthen community adoption.

Requirements

• Comfortable working outdoors and energized by being part of something new and innovative.
• Ready to be a brand ambassador—representing the company well in interactions with merchants and customers.
• A positive, can-do attitude with a willingness to learn and adapt.
• Must have access to a reliable personal vehicle and a valid driver's license, as the role requires traveling to merchant locations to pick up orders.

Benefits

• DoorDash cares about you and your overall well-being. That’s why we offer a comprehensive benefits package to all regular employees, which includes a 401(k) plan with employer matching, 16 weeks of paid parental leave, wellness benefits, commuter benefits match, paid time off and paid sick leave in compliance with applicable laws (e.g. Colorado Healthy Families and Workplaces Act). DoorDash also offers medical, dental, and vision benefits, 11 paid holidays, disability and basic life insurance, family-forming assistance, and a mental health program, among others.
• For salaried roles: flexible paid time off/vacation, plus 80 hours of paid sick time per year.
• For hourly roles: vacation accrued at about 1 hour for every 25.97 hours worked (e.g. about 6.7 hours/month if working 40 hours/week; about 3.4 hours/month if working 20 hours/week), and paid sick time accrued at 1 hour for every 30 hours worked (e.g. about 5.8 hours/month if working 40 hours/week; about 2.9 hours/month if working 20 hours/week).