Ground Test Operators support the flight testing and operational validation of autonomous delivery aircraft in a high-tempo test environment. They execute test procedures, prepare delivery packages, operate ground infrastructure, and coordinate with engineering, flight operations, and maintenance teams. The role also involves installing and servicing Zipping Point Autokiosk systems, aircraft ground handling, and incident response, with possible deployments to mobile or remote test sites.

Responsibilities

This role supports the execution and validation of operational testing for Zipline systems by preparing, labeling, and processing test packages for partner operational validation and loading them through automated kiosks and Zipping Point infrastructure. The position also involves safely moving Zip aircraft around the test site between docks, operational areas, and maintenance facilities, as well as installing, inspecting, and maintaining Zipping Point Autokiosk systems to ensure consistent operational readiness.
Team members in this role contribute to large-scale flight test campaigns that enable high-volume operational validation. They may support flight operations in capacities such as Visual Observer, Zipping Point Operator, or Technician, playing a critical role in ensuring safe, efficient, and reliable testing activities. The role may also require deployment to mobile platforms, including Ziplines mobile Test Site and other satellite test locations, to support distributed operational testing.
Additionally, this position is responsible for responding to operational incidents, including the recovery of aircraft or field equipment and assisting with safety containment procedures when required. Team members are expected to identify and document operational issues, collaborate with engineering teams to support troubleshooting efforts, and contribute to the continuous improvement of procedures, testing workflows, and operational documentation.

Requirements

Strong attention to detail and ability to follow operational procedures in a safety-critical environment
Ability to work outdoors
Ability to work any shift and any day of the week to support continuous flight test operations

Nice to have

Experience in aviation, UAV operations, or flight test environments
Familiarity with autonomous systems or robotics platforms
Experience operating industrial or heavy equipment such as forklifts, lifts, or other machinery
Experience troubleshooting mechanical or operational systems