Program Manager - Growth & Profitability

Zipline is seeking a Program Manager for its Growth & Profitability program, a cross-functional initiative to scale its autonomous delivery network into a profitable business. In this role, you will partner directly with the executive DRI to set program outcomes, integrate work across marketplace strategy, network optimization, product, sales & marketing, and engineering, and drive day-to-day decisions. You will act as the DRI's field deputy, lead cross-functional initiatives, and maintain the program's source of truth. The role requires staying close to operating reality by spending time with metro teams, operators, partners, and customers.

Responsibilities

• Set the program outcomes and tradeoffs. With the DRI, define a small set of measures linking growth, customer and partner adoption, capacity, service quality, utilization, unit economics, and margin.
• Own cross-program integration. Translate priorities in both directions; and expose dependencies, resource conflicts, ownership gaps, and organizational barriers.
• Serve as the DRI’s field deputy. Make day-to-day cross-functional calls within the delegated mandate, drive decisions to closure, and bring the DRI well-framed choices when their judgment or authority is required.
• Lead at the seams. Drive outcomes no function can deliver alone and help define steady-state ownership and handoff timeliness
• Create the program’s source of truth and communication system. Keep metrics, milestones, decisions, risks, and cross-team asks current; use concise updates and operating reviews to surface issues while the company still has good choices.
• Stay close to operating reality. Spend time with metro teams, operators, partners, and customers; test headquarters assumptions against field evidence and adapt the plan quickly.

Requirements

• 12+ years in progressively senior operating, program, GM, product, strategy-and-operations, transformation, or executive-office roles, with a record of personally leading consequential cross-company work to measurable commercial or operating results.
• Credibility with executives and functional leaders: you can influence difficult decisions without reporting-line authority and handle sensitive business and organizational context with judgment.
• Strong P&L judgment across growth, customer behavior, partner economics, pricing, capacity, utilization, and unit economics.
• The range to move from long-term strategy to quantitative detail and frontline execution, and the communication skill to turn fragmented context into crisp decisions, plans, and updates.
• Experience building lightweight operating mechanisms that create ownership, speed, and follow-through without bureaucracy.
• High agency and low ego: you have sufficient fluency across various domains, will challenge assumptions with first-principles reasoning, change your mind when the evidence is better, and stay accountable through the outcome.
• Experience in one of multi-sided marketplaces, logistics, delivery, mobility, aviation, infrastructure, or other hardware-enabled, regulated, or operations-intensive networks.

Benefits

• The starting cash range for this role is $200,000-$300,000. Please note that this is a target, starting cash range for a candidate who meets the minimum qualifications for this role. The final cash pay for this role will depend on a variety of factors, including a specific candidate's experience, qualifications, skills, working location, and projected impact. The total compensation package for this role may also include: equity compensation; discretionary annual or performance bonuses; sales incentives; benefits such as medical, dental and vision insurance; paid time off; and more.