The Field Service Repair Technician is responsible for diagnosing, repairing, testing, and maintaining Teal's unmanned aerial systems (UAS), payloads, and supporting electronics. The role is primarily based in the office and repair facility, performing component-level troubleshooting, repairs, system testing, and quality verification. Approximately 40% of the role involves travel to customer locations to provide technical support, field diagnostics, repairs, training, and assistance with system integration and operational readiness. This role serves as a key liaison between customers, engineering, and internal service teams to ensure product reliability, mission readiness, and customer satisfaction.

Responsibilities

Diagnose and repair UAV hardware, electronics, payloads, and supporting systems.
Perform component-level troubleshooting, soldering, rework, calibrations, and system adjustments.
Conduct functional testing, quality assurance inspections, and acceptance testing of repaired systems.
Perform routine maintenance, preventative inspections, and firmware/software updates.
Utilize schematics, technical documentation, and diagnostic equipment to identify and resolve issues.
Support rapid-turn repairs (RTR) and time-sensitive customer requirements.
Document repair activities, root cause findings, and corrective actions.
Collaborate with Engineering, Quality Assurance, Product Management, and Customer Support teams to resolve technical issues and improve product reliability.
Capture and communicate recurring failure trends, quality concerns, and improvement opportunities.
Maintain accurate repair records, work orders, and service documentation.
Travel to customer locations to perform diagnostics, repairs, installations, updates and system evaluations.
Support customer onboarding, system setup, unboxing, and preflight inspections.
Conduct field-based testing and troubleshooting of UAV systems and payloads.
Provide on-site technical training and operational best-practice guidance.
Support customer demonstrations, acceptance testing, and operational readiness events.
Assist customers during critical operational periods and time-sensitive support situations.
Document field findings and communicate technical observations to internal stakeholders.
Represent Teal professionally while serving as a technical resource at customer locations.

Requirements

FAA Part 107 Remote Pilot Certificate required.
4+ years of hands-on experience in electronics repair, diagnostics, troubleshooting, and technical support.
Experience performing component-level repairs, soldering, and electronic assembly rework.
Strong understanding of electrical, mechanical, and avionics systems.
Experience working with UAV platforms, payloads, and supporting ground systems required.
Proficiency with diagnostic equipment including multimeters, oscilloscopes, power supplies, and circuit testers.
Strong analytical, troubleshooting, and problem-solving skills.
Excellent written, verbal, and interpersonal communication skills.
Experience using Microsoft Office Suite (Word, Excel, PowerPoint, Outlook).
Willingness to obtain HAZMAT certifications if required.
DoD Secret Clearance desired, or the ability to obtain.

Nice to have

Technical certification or degree in Electronics, Avionics, Mechatronics, or related field preferred (or equivalent work experience).
Prior military experience is a plus.
Experience supporting DoD, public safety, or enterprise customers preferred.

Benefits

Compensation: Base pay, plus generous annual equity package and potential bonuses.